Assign your issue
to the right machine.
Please provide the exact machine ID shown on the device, approximate time, amount and a short description. Never send PINs, complete card numbers or ID copies.
Machine identifiers
Use only the exact neutral identifier displayed on the machine. Radaustraße 8 is the confirmed business address and is not represented here as a vending-machine location.
Refund safety
AI may classify a case but cannot promise or trigger a refund without unambiguous transaction and vending evidence.